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FREE 7-14 business day Worldwide Shipping on all orders from $24.95 (1-3 day Express options also available via )

FREE Shipping with every order from $24.95*

We will dispatch your lenses within 24 hours of receiving your order, we can offer the following delivery services.

 

Shipping Information

 

Orders that meet the requirements will be handled with care at the nearest warehouse and sent out within one business day of being placed. If an order is placed on a weekend or holiday, it will be shipped on the next business day. What is selected at checkout is the shipping service. The shipping time is calculated from the date of dispatch not from the date of purchase.

If you selected a tracked shipping service you will receive an email with the tracking number for your order when it has been shipped.

7-13 Business Day Standard Untracked Service:

This is not a tracked service. You will not receive a tracking reference for this shipment. Spooky Eyes cannot be held responsible for delays between the postal services.

DHL 2-3 Day ON-DEMAND DELIVERY offers the following free delivery options:

  • Deliver my package on Another Day: Scheduled delivery.
  • Deliver my package to Another Address: Alternate Delivery to work or family.
  • Deliver my Package at a Safe Place: Authorise Shipment Release.
  • Deliver my package with Neighbour: Leave with neighbour, reception or guard.
  • Deliver my package at a DHL Service Point:Hold for Collection.
  • Request my Hold My Package: Vacation hold safekeeping up to 30 days.

If you choose Express Delivery, you will receive a notification from DHL EXPRESS ON-DEMAND DELIVERY ODD will provide you with email/SMS updates about your shipments progress and estimated delivery date/time. When the shipment doesn’t fit your schedule the 100% free service enables you to choose the time and place of delivery. Giving you maximum flexibility and greater control over your shipment.

DHL 2-3 Day Service:

Monday – Fridays only**
PO BOX ADDRESSES CANNOT BE DELIVERED TO BY THIS SERVICE. If you place an order with a PO Box address, we will email you for an alternative address which will delay shipment of your order. A signature is required for this service.

**Orders placed after 8am EST on a FRIDAY will not be dispatched until the next business day, which is MONDAY. Saturday and Sunday shipping and delivery does not fall within the 2-3 day estimate.

DHL Customs Clearance:

DHL 2-3 day orders may be subject delays through customs clearance, as these are sent from our warehouse in the UK. Due to contact lenses being classed as medical devices by the FDA, you might be asked to supply your Prescription, Passport and VISA information to the US customs authorities in order to clear your contact lenses. This might cause a delay of 2-3 days depending on how quickly you can supply the customs office with this information. It is essential you supply us with your phone number when opting for our DHL 2-3 days shipping service, as this will likely be the method used to contact you in order to speed through the process.

 

Customs Clearance Information:

If you receive an email from the DHL or customs authorities asking any for the following information:

FDA Registration of manufacturer: 3010460316. Name and address of manufacturer:

DreamCon Co. Ltd. 8,10, Yeongdong 2-Gil

Yangsan-Si Gyeongnam, KR 50571

The Medical device (DEV): 3014768031

Product code: LPL

The LST: D330434

501(k): K123431

7-13 Business Day Tracked Service:

This is a tracked service and a signature may required on delivery. Delivery times are estimated. You will receive a tracking number and link via email. Your tracking number can also be used in the USPS tracking system.

*Free standard shipping when you spend from $24.95

Returns

Please send USA returns to: Spooky Eyes, 10685-B Hazlehurst Dr no.22246, Houston, TX77043, USA
Please send Worldwide returns to: 11 Olds Close, Watford, United Kingdom, WD18 9RU